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The Action Research Committee conducts surveys to identify and pursue opportunities for improvement. Survey summaries and results are detailed below.
Admissions/Orientation/Marketing Survey
Assessment Center Operations Review
Veterans' Services, Program Review
The goal of this survey was to gather the thoughts and experiences of Inver Hills' students regarding the college's orientation, admission, and marketing efforts. SurveyMonkey.com was utilized to deliver twenty-eight questions to students who began their studies at Inver Hills in the Fall of 2006. A link to the survey was sent out via email to current Inver Hills students who had activated Inver Hills email accounts. The survey was sent to 1785 students and 318 responded (18% response rate). We also used two $50 VISA gift card as incentives to get students to complete the survey.
Admissions, Orientation, and Marketing Survey - Summary and Results 
This study focused on tracking the volume of various forms of testing over multiple program years in order to document increases or decreases in demand for various forms of testing. A second analysis focused on the seasonal and daily patterns of usage and demand for service. A third portion of the study consisted of an inter-institutional survey in order to benchmark and compare the volume of College Placement Testing (CPT), the range of other testing services offered, hours of operation, scheduling practices, and staffing patterns. The inter-institutional survey indicated expansive hours of service, an efficient and high volume operation offering a wide range of testing services as compared to other institutions of similar size.
Survey and Statistical Analysis of Assessment Center Operations - 2008
Results available by contacting Timothy Boyer, EdD, Director of Assessment, Disability and Student Support Services
A survey of clients utilizing the Disability Services Office was conducted for the purpose of gauging overall levels of satisfaction and soliciting suggestions for improvement. The survey consisted of six multiple choice questions and two open-ended questions regarding the additional comments and suggestions for improvement.
SurveyMonkey.com was utilized in order to create and distribute the survey and to tabulate results. The survey was sent to the IHCC e-mail accounts of 86 students who had utilized disability services. Twenty students responded - a response rate of 23.8%. Two $25 gift certificates were offered as an incentive for participating in the survey. These were distributed to two students who were picked on a random basis.
Disability Services Survey - Summary and Results
The goal of this survey was to determine the Inver Hills student satisfaction level of the graduation process. The survey was mailed along with graduation information to 2006 graduation candidates. Thirteen items were presented via paper survey. A postage-paid return envelope was provided to each student. Surveys were sent to 550 students and 186 responded for a response rate of 33.8 percent. The response rate could have been due to the students' need to also return a postcard indicating graduation ceremony participation.
Of the 186 respondents, 125 applied to graduate Spring 2006. Most students met with a counselor during their last semester of enrollment (59) or one semester prior to finishing at Inver Hills (89). The strong majority of students indicated satisfaction with the help they received from Inver Hills counselors: 176 of 186 indicated either outstanding or good service. Students indicated pleasure in being able to communicate via email which was conducive to working full time, being able to discuss school and personal issues, and meeting with the same counselor which improved the comfort level. Students indicated the most helpful aspect of meeting with an Inver Hills counselor was preparation for degree completion.
Students were asked if they contacted the Office of Enrollment Services during the graduation process. Fifty-seven utilized the Office of Enrollment Services, but 115 did not. All students who responded to questions about the Office of Enrollment Services indicated the staff was supportive, attentive, courteous, and friendly. Degree Audit Reports (DARS) were utilized by 94 of the 186 students, and 125 students indicated interest in an online advising tool to organize class schedules and assist in degree completion.
Graduation Survey - Summary and Results
A survey of clients utilizing the Peer Tutoring Center was conducted for the purpose of gauging overall levels of satisfaction and soliciting suggestions for improvement. The survey consisted of seven multiple choice questions and two open-ended questions regarding the additional comments and suggestions for improvement.
SurveyMonkey.com was utilized in order to create and distribute the survey and to tabulate results. The survey was sent to the IHCC e-mail accounts of 229 students who had utilized peer tutoring services. Forty-two students responded - a response rate of 18.3%. Two $25 gift certificates were offered as an incentive for participating in the survey. These were distributed to two students who were picked on a random basis.
Peer Tutoring Survey - Summary and Results
The goal of this Fall 2008 survey was to explore student satisfaction with the Inver Hills Community College Enrollment Center, registration process, and the accessibility of information related to enrollment and registration. Using an online survey tool, a link to survey was emailed to all 2,911 students who registered for the spring semester between the dates of November 24 and December 8, 2008. Five hundred and nine students responded to the survey, a response rate of 17.5%.
Registration Survey 2008 - Summary and Results
Registration Survey 2005 - Summary and Results
This analysis focused on providing an overview of the programming, services, facilities and resources available to veterans of the armed forces at Inver Hills Community College. These include assistance in maintaining eligibility for veteran benefits, information and referral services, and problem solving services for veteran students during deployments and assignments in remote locations. In addition to internal operations, an inter-institutional survey was completed in an attempt to identify best practices throughout the MnSCU system. Results served to document significant increases in veteran enrollment and demand for services. A review of outside awards and evaluations indicated the availability of quality programming and services. The program review report provides data and information for ongoing strategic planning and quality improvement initiatives.
Program Review, Veterans' Services - 2010
Results available by contacting Timothy Boyer, EdD, Director of Assessment, Disability and Student Support Services
A survey of clients utilizing the Veterans' Services Office was conducted for the purpose of gauging overall levels of satisfaction and soliciting suggestions for improvement. The survey consisted of seven multiple choice questions and two open-ended questions regarding the possibility of starting a Veterans' Club or Support Group, and a request for suggestions on how to improve service.
SurveyMonkey.com was utilized in order to create and distribute the survey and to tabulate results. The survey was sent to the IHCC e-mail accounts of 119 students who had utilized veterans' services. Twenty-seven students responded - a response rate of 22.3%. Two $25 gift certificates were offered as an incentive for participating in the survey. These were distributed to two students who were picked on a random basis.
Veterans' Services Survey - Summary and Results