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I.T. Help Desk Certificate

(15 credits)


Purpose: Provides the knowledge and skills for employment in entry level positions that support end users of technology in a networked environment. Students will learn the essential components and functioning of the hardware and software used in PC clients, servers and network hardware. In addition, skills in specific desktop applications, interpersonal relations and customer service will be covered.


I.T. Help Desk Certificate Curriculum (15 credits)

CNT 2510 Networking Essentials (CCNA 1), 3cr
CNT 2300 PC Hardware and Software (A+), 3cr
CNT 2451 Windows Operating Systems, 3cr
CNT 2452 Windows OS and Application Support, 3cr
BUS 1119 Human Relations in Business or
BUS 2310 Achieving Customer Satisfaction, or
CNT 2189 Internship, 3cr


For more information call an admissions representative at 651/450-3000 or send us your question.

This page last modified: 3/29/2010


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Inver Hills Community College
2500 East 80th Street, Inver Grove Heights, Minnesota 55076-3224
Tel: (651) 450-3000. Fax: (651) 450-3677