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(16 credits)

Purpose: Provides the knowledge and skills for employment in entry-level positions that support end-users of technology in a networked environment. Students will learn the essential components and function of the hardware and software used in specific desktop applications; interpersonal relations, and customer service will be covered.

I.T. Help Desk Certificate Curriculum (16 credits)

CNT 2510 Networking Essentials (CCNA 1) or
CS 1104 Introduction to Networking, 3cr
CNT 2300 PC Hardware and Software (A+), 3cr
CNT 2401 Administering Windows Operating Systems, 2cr
CNT 2410 Managing a Windows Server Environment, 2cr
BUS 1119 Human Relations in Business or
BUS 2310 Achieving Customer Satisfaction, 3cr

Electives
Select from CNT 2311, CS 1100, CIS 1110, 1130, 1131, 1135, 1150, 1151, 1160, 2207, 3cr

For more information call an admissions representative at 651/450-3000 or send us your question.