Course Descriptions |
BUS 1101 Introduction to Business in Society
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3 cr |
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Presents an overview of the role of business in society. Topics include the historical perspective, the economy, global dimensions of business, ethics and social responsibility, and the various forms of business organizations. Various disciplines of business (accounting, finance, information systems, marketing, operations, etc.) are also introduced in the overall context of the enterprise.
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BUS 1102 Principles of Customer Service
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3 cr |
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Defines customer service and demonstrates the importance of delivering effective customer service. Topics covered include the financial impact of customer service delivery, skills for developing customer service over the phone, in person, in writing, and electronically. Experiential exercises promote skills for assessing customer service and handling escalated situations.
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BUS 1104 Principles of Marketing
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3 cr |
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Provides an overview of the marketing process and examines the role of government, the marketing environment, consumer behavior, and the marketing function within an enterprise. Students will learn how to develop and implement an effective marketing plan which includes identification of target markets and the utilization of the appropriate marketing mix (product, price, promotion and distribution). The course also covers essential marketing concepts and terminology such as positioning, segmentation, relationship marketing, marketing information systems, etc.
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BUS 1105 Sales And Negotiating Skills
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3 cr |
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Introduces the principles and practices of professional selling. Learn to be a true problem solver and discoverer of customer needs. Creatively match benefit statements to deliver customer satisfaction. Learn how to organize and develop leads into sales. Deliver goods, services, and ideas beyond customer expectations, while maintaining a positive and enjoyable attitude. Polish presentation skills, learn networking, timing, and other essentials. The who, what, when, and why of selling today.
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BUS 1112 Business Mathematics
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3 cr |
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Applies basic mathematics to business situations. Course includes brief review of basic arithmetic as a foundation for course concepts including the various calculation of interest rates, discounts, depreciation, consumer loans, mortgages, insurance, taxes, stocks and bonds, financial statements, annuities, present and future value, and the concept of sinking funds. Prerequisite: MATH 0091 or equivalent placement on the Inver Hills assessment inventory.
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BUS 1118 Business Ethics
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3 cr |
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Examines issues related to ethics in business and their relationship and impact upon society, the economy, and environment. Students will increase their awareness in making decisions based upon ethical judgments. Students will examine the roles, responsibilities, and conflicts of business management in the context of organizational ethics.
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BUS 1119 Human Relations in Business
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3 cr |
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Examines human behavior and interaction in the organization. Emphasis is placed on understanding yourself and others, applying this to developing more productive working relationships, and achieving desired results. Topics include employer/employee relations, communication techniques, conflict management, work force diversity, and developing and managing effective teams.
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BUS 1121 Principles of Management
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3 cr |
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Studies management's role in helping organizations establish and achieve its mission and goals. Assists individuals in developing the skills needed to become successful practicing managers in today's society. Major areas of focus include the historical functions of management (planning, organizing, leading and controlling) as well as emerging ideas and practices that are transforming management and leadership in modern organizations. Prerequisite: Bus 1101or consent of instructor.
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BUS 1122 Human Resources Management
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3 cr |
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Introduces an overview of the principles, practices, and dynamics of the human resource management function in contemporary organizations. Topics include recruitment and staffing; compensation and benefits; strategic management and human resource planning; performance management; employee and organizational development; diversity initiatives and globalization; employee/labor relations; legal compliance; and environmental safety and security.
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BUS 1125 Management of Customer Service
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3 cr |
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Provides students with the tools needed to manage customer service in any environment. Topics covered include call center management, sales force mangement, techniques for handling escalated situations, and selecting, hiring and supervising customer service representatives.
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BUS 1131 Legal Environment of Business
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3 cr |
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Introduces business students to legal topics that impact business. This course addresses legal reasoning, legal procedures, constitutional law, torts, contracts, the sale of goods under the uniform Commercial Code, business organizations, unfair competition, consumer protection, bankruptcy and employment law.
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BUS 1132 Business Law
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3 cr |
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Studies the origin of law; the court system; and legal procedure. An emphasis is placed on contract law affecting the sale of goods and services and obligations and rights of the parties involved.
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BUS 1150 Supervisory Techniques In Business
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3 cr |
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Covers the essential decision making skills necessary for effective supervision and leadership of work groups and individuals. The supervisor's role in the organization is also studied. Emphasis is placed on problem solving and achieving results without the negative use of power or other demoralizing approaches. This course is designed to help potential and existing supervisors enhance their effetiveness.
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BUS 1152 Leadership Skills Development
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3 cr |
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Examines the topics related to developing effective leadership skills. Areas of study include innovative enterprises that thrive on the global dynamics of creative and versatile leadership, and effective organizational changes. This course is designed to provide entrepreneurs, managers, and supervisors the opportunity to synthesize their individual and organizational potential.
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BUS 1160 Entrepreneurship And Small Business Management
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3 cr |
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Explores the journey of business creation from an initial entrepreneurial idea to the successful management of a small business. Students develop practical, hands-on marketing and financial skills designed to increase the chances of success of an entrepreneurial endeavor. The final project is the creation of a business plan which may be used to help secure initial financing of a small business start-up.
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BUS 1185 Special Topics
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1 cr |
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Explores the principles and practices used in manufacturing and service operations, including: operating strategy, learning curves, project management, process analysis, job design and work measurement, product design and process selection, facility layout, waiting lines, quality, process capability and statistical quality control, operations consulting and reengineering, supply chain strategy, capacity management, facility location, just-in-time and lean systems, resource planning systems, forecasting, aggregate sales and operations planning, inventory control, material requirements planning, operations scheduling, simulation, sychronous manufacturing, and theory of constraints.
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BUS 1189 Business Internship
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cr |
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Offers the student practical work experience in a business environment. The student should have the opportunity to apply what is learned in the classroom to the working world. A new job assignment with a current employer may be a suitable internship experience. Note: This course may be repeated for a maximum of 6 credits. Prereq: Permission of instructor.
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BUS 2100 Business Finance
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3 cr |
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Introduces financial management in a business environment. Students will develop an understanding of topics including time value of money, stock and bond valuation, security markets, risk and return, and capital budgeting. Students will also engage in hands-on activities involving financial markets. Prereq: ACCT 2101 or equivalent.
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BUS 2120 Essentials of Personal Effectiveness
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1 cr |
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Assists students with a variety of self-management strategies that can enhance personal and professional effectiveness. Topics include personal assessment, identifying your purpose, goal setting strategies, organizational and time management skills, and leadership abilities. Designed for any business student interested in further developing career goals and work place skills.
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BUS 2125 Applied Customer Service
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3 cr |
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Builds upon principles gained from Management of Customer Service and Principles of Customer Service. Students will practice, demonstrate, and apply skills in customer service as well as evaluate the effective delivery of customer service. Topics covered include the application of customer service theory and skills in a call center, in person, in management, and in the selection of customer service representatives. Prereq: BUS 1102 and BUS 1125, or permission of instructor.
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BUS 2130 Employment Law for Business
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3 cr |
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Covers the growing body of employment laws and their application to the workplace. Wrongful discharge, workplace harassment, defamation, equal employement and other employee protection issues are discussed in the context of federal and state statues, case law, organizational policies and procedures, and their application to the workplace.
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BUS 2225 E-Marketing Fundamentals
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3 cr |
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Provides learners with concepts and technical skills necessary to create successful e-marketing programs. Approximately half the course is centered on e-marketing concepts such as strategic e-marketing, internet consumer behavior, and search engine optimization. The remaining portion is used to develop hands-on software skills in Dreamweaver and Fireworks--two applications commonly used by professionals to create e-marketing programs. Upon successful completion of this course, students will possess the foundational conceptual and technical skills necessary to pursue entry-level e-marketing career opportunities. Prerequisites: CS 1100 with a minimum of C grade or instructor's permission. Recommended: BUS 1104 with a minimum of C grade and ability to type at least 25 words per minute.
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BUS 2242 Applied Leadership: Understanding Diversity
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1 cr |
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Enhances personal and professional effectiveness. Emphasis is on understanding diversity, professional development, and service learning. It allows students to develop self confidence, and practice leadership and management skills through lecture, projects, and service learning. A minimum of 10 hours of Community Service outside of the classroom is required.
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BUS 2250 Contemporary Business Topics
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cr |
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Examines the various business topics related to organizational management from a systems perspective. Areas of study include the synthesis of a business or enterprise; the identification of strategies and goals; the alignment of organizational requirements; and the integration of effective performance management elements, such as organizational culture, leadership, customer/market focus, process/measurement management, technology, and communication. This is an applied management course. Prerequisite: BUS 1121 Principles of Management or permission of instructor.
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BUS 2310 Achieving Customer Satisfaction
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3 cr |
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Examines service as a quality product which will consistently create higher levels of customer satisfaction. The principles and methodology can be applied at an individual, work group, or organizational level. Note: It is recommended that students take BUS 1121 (Principles of Management) before this course.
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BUS 2320 Project Management and Planning Skills
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3 cr |
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Presents a systematic approach to managing and integrating the work of individuals and teams in their pursuit of organizational goals. Topics include defining project purpose, analyzing task and resource requirements, understanding behavioral dimensions, and using common tools for planning and controlling projects. Note: It is recommended that students take BUS 1121 (Principles of Management) before this course.
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BUS 2430 Principles Of Advertising And Sales Promotion
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3 cr |
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Develops effective advertising and promotional programs that are aligned with customer needs, priorities, and preferences. Topics include analyzing offers, understanding motivations of targeted customers, utilizing market research, and selecting and evaluating various media. Time is allocated to understand social values, ethical concerns, and the role of marketing in society and the global economy. Prereq: BUS 1104.
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BUS 2435 Creating An Advertising And Sale Promotion Campaign
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2 cr |
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Applies the principles and concepts learned in BUS 2430 to create an advertising and sales promotion campaign. Students will be guided through the steps and process to complete an actual or simulated campaign that includes strategy and budget, selection of specific media, a timeline for implementation, creative copy and visuals, and evaluation measures. This is an applied course that can be used to create an actual campaign for an existing or planned business Prereq: BUS 2430 or experience in marketing, sales or advertising is recommended.
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BUS 2510 Managing In The Public Sector
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3 cr |
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Increases individiual effectiveness and improve working relations between departments, customers, and the organization. The learning environment is enhanced through shared experiences and new relationships formed when public employees interact with their counterparts for other cities and counties. The learning opportunities offered in this course are intended to be practical and relevant in improving effectiveness on the job. Participants will support one another through discussion groups, readings, presentations, exercises and Web support that will stretch them to think past their present reality and to tap what may have been unreachable alone. Each concept introduced in this course will have an application assignment and exercise to reinforce and transfer the learning directly into student's work situation. NOTE: this is not an open enrollment course. Prereq: Currently working as a supervisor or manager in the public sector and approved through program coordinator.
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BUS 2520 Leadership For Public Management
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2 cr |
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Develops a plan for how mid-to upper-level managers from the public sector can reinvigorate their organizational and personal leadership spirit. The course focuses on understanding and exercising leadership in the public sector by exploring the theoretical and empirical basis for successful leadership, identifying what is unique about the public sector environment, discovering and practicing behaviors and skills that support both organizational and personal success, and providing a network of support for individuals to realize their personal leadership potential. Prereq: Currently employed in a public sector leadership role.
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