Assistance Options

In-person assistance

  • Enrollment Center
    College Center - 2nd Floor
    651-450-3653
  • IT Service Desk
    651-450-3444

Remote assistance (1 business day reply)

Minnesota State IT Service Desk

StarID

Atomic Learning

IT Service Desk Hours

  • Mon. - Thurs.: 8 a.m. - 4 p.m.

Online Services Center Hours

  • Mon. - Thurs.: 10 a.m. - 3 p.m.

EduRoam – Campus WiFi Network

Inver Hills Community College joins with all Minnesota State campuses in offering the EduRoam wireless network, with seamless access to wireless among all campuses.

Map of EduRoam WiFi hotspots

Connecting to EduRoam

  1. On your device, select the EduRoam from the list of available Wi-Fi networks.
  2. You will be prompted to sign onto the network. Enter the following for credentials:
    Username: StarID@go.minnstate.edu (students) or
    StarID@minnstate.edu (employees)
    For example: ab1234cd@minnstate.edu
    Password: your StarID password.
  3. You may be prompted to accept a security certificate. If this happens, verify that the certificate is from radius.mnstate.us. If so, click OK to accept.

Note: Linux devices may not prompt for credentials when you first join eduroam. If that's the case, set up a "hidden" network with the settings below.

If your device asks for more information, use the following settings:

  • Security: 802.1x EAP / WPA2 Enterprise
  • EAP Method: TTLS (Tunneled TLS)
  • Phase-2 (Inner) Authentication: PAP or GTC
  • Proxy Settings: none
  • IP Settings: DHCP
  • CA Certificate: Use system certificates (no CA certificate is required)
  • Domain: minnstate.edu
  • Anonymous Identity: anonymous@minnstate.edu

Sometimes a device may prompt for authentication several times, even though the password is correct. If this happens, keep trying. Once the device has connected, it usually connects automatically from then on. If the device tells you that the password is invalid, though, it probably is. Re-enter and try again.

Using the eduroam configuration assistant

Some devices, especially those running Windows older than Windows 10, may require the use of eduroam configuration assistant to make eduroam work. Note that this requires administrative privileges on your device.

  1. Go to https://cat.eduroam.org/
  2. Click/tap the "eduroam user: download your eduroam installer" button.
  3. Select Minnesota State Colleges and Universities as your Home Institution.
  4. Click Download your eduroam installer for your operating system
  5. Enter the following when prompted:
    Username: StarID@go.minnstate.edu (students) or
    StarID@minnstate.edu (employees)
    For example: ab1234cd@minnstate.edu
    Password: your StarID password
  6. Go to your device's Wi-Fi setting and select eduroam
  7. Your device is connected to eduroam and will automatically connect at eduroam-participating institutions.

Some Android devices may require additional steps to connect to eduroam. Download directions how to connect to eduroam from an Android device

Eduroam connectivity troubleshooting for Android, iOs and MAC OS

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