Assistance Options

In-person assistance

  • Enrollment Center
    College Center - 2nd Floor
  • IT Service Desk

Remote assistance (1 business day reply)

Minnesota State IT Service Desk


IT Service Desk Hours

  • Mon. - Thurs.: 8 a.m. - 4 p.m.

Online Services Center Hours

  • Mon. - Thurs.: 10 a.m. - 3 p.m.


Why do I need to install SafeConnect?

Simply stated, SafeConnect protects you and others. Wireless networks are shared environments much like a public swimming pool. One infected system on the network puts everyone else at a higher risk.

SafeConnect is a bring-your-own-device (BYOD) network access control technology the college uses to provide wireless network services that comply with Minnesota State Colleges and Universities Board of Trustee policy. Board of Trustee policy currently has two primary requirements:

  1. specific network behavior must be attributable to an individual
  2. devices on the network must be configured to prevent abuse

SafeConnect allows the campus to comply with the first requirement by requiring users to log in with a username and password (e.g., StarID) before allowing them to use wireless network services. When you log in the system records which network address and port you were assigned and how long you used it. That combination of data allows the campus to associate network behavior with a specific user account and the person to whom that account was issued.

SafeConnect allows the college to comply with the requirement of ensuring devices on the wireless network are configured to prevent abuse. The most common weakness for computers is not keeping the operating system software updated. The SafeConnect client application checks if automatic updates is turned on. It also checks if a current anti-virus program is installed, updated and running. If a current anti-virus program is not installed or the anti-virus program isn’t current or the anti-virus program isn’t running the SafeConnect system will quarantine your network connection until all problems are corrected. Problems can be corrected while in quarantine.

How to Install SafeConnect

You only need to install the SafeConnect Policy Key Client if your device is running a Microsoft Windows operating system.

Before Installing SafeConnect

  1. Turn on the Microsoft Windows automatic update service
  2. Have an updated anti-virus application installed and running (free products available)
  3. Add SCClient.exe to the exception list of your personal firewall (if you use one)

Install the SafeConnect Policy Key Client

  1. Read all of these instructions first.
  2. Click the link below to download the application.
  3. When prompted to either run or save the file, click the "Run" button.
  4. Ignore the warning that the publisher could not be verified and click the "Run" button.
  5. After a copy is downloaded it should run
  6. Follow the prompts presented by the installer to proceed through the installation process. You can expect to click an "Install" button to start the installation process and a "Finish" button when the installation has completed successfully.
  7. The SCClient.exe application will be running as a background process and will start automatically each time you start up your computer.

Download and install the SafeConnect client (1.7 MB)

How to Turn on Microsoft Windows Automatic Update

  1. Open the Security Center control panel (Start --> Control Panels --> Security Center)
  2. Click "Automatic Updates"
  3. Ensure "Automatic" is selected
  4. Click the OK button to save the settings

Install an Anti-virus Program SafeConnect will Recognize

It is critical that you have ONLY ONE anti-virus program installed on your computer.

SafeConnect is able to work with a large number of free and commercially available anti-virus applications.

Anti-virus Software Recognized by SafeConnect

  • Avast! AV (free)
  • AVG (free)
  • Authentium
  • AVGuard
  • BitDefender
  • Comodo
  • EZ Antivirus
  • Faronics
  • Fortinet
  • F-Secure
  • Gdata
  • Panda
  • Immunet Lolo
  • Landesk
  • Kapersky
  • Malwarebytes
  • McAfee
  • McAfee NA
  • McAfee 45
  • Microsoft OneCare
  • Microsoft SCEP
  • Nod32
  • PCTools SecureIT
  • Sophos
  • SpySweeper AV
  • Symantec
  • Symantec Corporate
  • TrendMicro
  • TrendMicro Corporate
  • Vipre Antivirus
  • Zone Alarm AVG
  • Avira
  • iolo System Shield
  • LightSpeed
  • Microsoft Forefront
  • Microsoft Anti-Malware
  • Microsoft Malware Protection
  • Microsoft Security Essentials
  • Microsoft Windows Defender (Windows 8 and above)
  • SecureIT
  • WebRoot

Many computers come with trial versions of subscription based anti-virus products installed. If the trial period ends and you do not subscribe and pay the subscription fee you will not receive future updates, your computer will not be protected, and SafeConnect will see the outdated anti-virus program, even if it isn’t running. Uninstall any anti-virus program you aren’t using and keeping current

AVG is a free anti-virus application used by many of the employees in the Information Technology Services department. AVG is available for a free download. Search for "AVG free” to find a place to download it from. Another popular free anti-virus program is Avast.

Need help? You can check the Troubleshooting Problems with SafeConnect page for common problems and potential solutions. You can also request assistance from the ITS team. You can also bring your device to the IT Service Desk in the IT Center.

Related Topics

Troubleshooting Problems with SafeConnect

Academic Calendar