Assistance Options

In-person assistance

  • Enrollment Center
    College Center - 2nd Floor
    Open hours
  • IT Service Desk
    IT Center
Remote assistance
(1 business day reply)

Minnesota Online
(can help with some needs)



Student Printing

Printing for students is available in all rooms with student computers: Soft Lounge, B116 (Open Lab), Writing Lab, Math Lab, CC117, and Vets Lounge. The computers in those spaces are configured to print to the printer in that area.

Printing is paid for using technology fee funds so we ask that you print only school-related items.

Printing for student organizations is handled differently and if your group needs printing for handouts, flyers, or other materials, please see your club advisor.

Wireless Printing

Printing from the wireless network is available too. Your document will be printed by a printer in the Enrollment Center area on the second floor of the College Center building.

Make sure that you have a wireless network connection set up and working.

NOTE: The first time you connect to a printer it can take a few minutes for the printer driver software to install.

Macintosh Wireless Printing

Printing using a Mac laptop? Follow the Mac Wireless Printing guide a PDF document.

Windows 8 Wireless Printing

 If you're using Windows 8, follow these instructions a pdf document

Vista or Windows 7 Wireless Printing

This is a guide to help you get wireless printing set up on your Windows Vista or Windows 7 based laptop.

  1. Click the start button.
    vista start
  2. Enter \\\Openlab1in the search box at the bottom with "Start Search" it. Hit the Enter key.
  3. A dialogue will pop up asking for a username and password. Use your StarID with 'ihcc\' before your StarID username (e.g., ihcc\aa1111aa) for the login.
  4. The printer appears like this in the Control Panel > Hardware and Sound > Printers:
    vista printers
  5. In the image above \\\Openlab1 is set as the default printer--notice the green checkmark. To change the default setting, right click on any printer and chose "Set as Default Printer"