Assistance Options

In-person assistance

  • Enrollment Center
    College Center - 2nd Floor
    (651-450-3653)
    Open hours
  • IT Service Desk
    IT Center
    (651-450-3444)
Remote assistance
(1 business day reply)

Minnesota Online
(can help with some needs)

StarID

 

SafeConnect Questions & Answers

  1. Why does SafeConnect tell me I have to install Policy Key when I have it installed?
  2. Why does SafeConnect tell me I need to have an anti-virus application installed when I have an up-to-date anti-virus application installed and running?
  3. What am I allowed to access when quarantined by SafeConnect?
  4. Can I download operating system software security updates while quarantined by SafeConnect?
  5. Why am I told my installation of Windows is invalid when I run Windows Update Service?
  6. Do I have to use the SafeConnect Policy Key?
  7. What happens if I uninstall the SafeConnect Policy Key?
  8. How do I know the SafeConnect Policy Key application is running?
  9. Is the SafeConnect Policy Key application compatible with my computer?
  10. What does the SafeConnect Policy Key application do?
  11. What applications are needed to comply with college policy?
  12. What are the benefits of SafeConnect?
  13. What if my computer is not up-to-date?
  14. What about my privacy?

 

1. Why does SafeConnect tell me I have to install Policy Key when I have it installed?

What is probably happening is that your Windows firewall is blocking the Policy Key from communicating with the SafeConnect. What you need to do is add the Policy Key as an exception. To do this, open Security Center and click on "man­age firewall". In the new window that comes up, there will be an exceptions tab. Click that tab, then click the "Add" button. Navigate to the Policy Key and click "OK".

WARNING: If your computer has a firewall besides Windows Firewall, you will need to add "c:\program files\SafeConnect\SCClient.exe" as an exception. Common firewalls include the Norton and McAfee packages. To add SCClient.exe as an exception for these firewalls, consult your program documentation.

2. Why does SafeConnect tell me I need to have an anti-virus application installed when I have an up-to-date anti-virus application installed and running?

These are the possible problems associated with SafeConnect and anti-virus software.

  • The anti-virus program you are using isn't recognized by SafeConnect. A list of anti-virus programs recognized by SafeConnect is provided below. 
  • The anti-virus software you have isn't up-to-date. 
  • You have two anti-virus programs running at the same time. Having more than one anti-virus program running concurrently can confuse SafeConnect and cause it to give a false report of no anti-virus program being present.

We recommend you use only one anti-virus program and uninstall all others. Also, left over folders, etc, from uninstalled or incompletely removed anti-virus programs can have a similar effect on SafeConnect so those should be deleted as well.

Anti-virus Software Recognized by SafeConnect

  • Avast! AV (free)
  • AVG (free)
  • Authentium
  • AVGuard
  • BitDefender
  • Comodo
  • EZ Antivirus
  • Faronics
  • Fortinet
  • F-Secure
  • Gdata

     

  • Immunet Lolo
  • Landesk
  • Kapersky
  • Malwarebytes
  • McAfee
  • McAfee NA
  • McAfee 45
  • Microsoft OneCare
  • Microsoft SCEP
  • Nod32

    

  • Panda
  • PCTools SecureIT
  • Sophos
  • SpySweeper AV
  • Symantec
  • Symantec Corporate
  • TrendMicro
  • TrendMicro Corporate
  • Vipre Antivirus
  • Zone Alarm AVG

 

3. What am I allowed to access when quarantined by SafeConnect?

Campus provided web sites and services, Microsoft Windows Update Services, and the web sites associated with the recognized anti-virus software.

4. Can I download operating system software security updates while quarantined by SafeConnect?

Yes, any Windows updates your system needs can be downloaded and installed while you are in quarantine.

5. Why am I told my installation of Windows is invalid when I run Windows Update Service?

Windows Update will fail if your Windows Operating System is not properly licensed. You must have a legal copy of the operating system to connect to the university network. Please contact Microsoft or your PC manufacturer with any questions related to licensing.

6. Do I have to use the SafeConnect Policy Key?

All computers running Microsoft Windows are required to use the Impulse Policy Key to use the wireless network.

7. What happens if I uninstall the SafeConnect Policy Key?

You can uninstall Impulse Policy Key at any time; however within a few minutes you will be quarantined and unable to access off-campus services. You will be required to reinstall the Policy Key as if you are a new user to gain Internet access.

8. How do I know the SafeConnect Policy Key application is running?

On Windows machines with Windows 2000 or Windows XP, you can right-click any blank space on the task bar at the bottom of your screen and select the option "Task Manager". When the Windows Task Manager appears, click the "Processes" tab and look for the process "SCClient.exe" (The Impulse.exe installer is available for download).

9. Is the SafeConnect Policy Key application compatible with my computer?

Yes. The Impulse Policy Key is compatible with and required for Windows Systems. At the present time, Macintosh, Linux, and FreeBSD machines are not required to install the Policy Key but that may change anytime.

10. What does the SafeConnect Policy Key application do?

The Impulse Policy Key continuously validates that your system has the minimum security software applications running and is up-to-date according to the college's acceptable use policy.

11. What applications are needed to comply with college policy?

We require that Windows Automatic Updater is running. You must have an up-to-date anti-virus application running. And if you are using a Microsoft Windows operating system you must have the SafeConnect Policy Key application running.

Having an anti-spyware application running is NOT required but is recommended.

12. What are the benefits of SafeConnect?

Deploying the Impulse SafeConnect network access control system allows the college to provide wireless network services that meet Minnesota State Colleges and Universities Board of Trustee policy. In addition, SafeConnect helps individuals know the condition of their computer's configuration in terms of having recent operating system patches and up-to-date anti-virus protection, two common situations that can put your computer and your data at risk.

13. What if my computer is not up-to-date?

If the Policy Key application has determined your computer does not meet college requirements your computer will be "quarantined." While quarantined, you will still have access to campus resources and the web services needed for you to bring your computer into compliance.

14. What about my privacy?

Your privacy is important to us. The Impulse Policy Key scans only for Windows update services compliance, and anti-virus status. Impulse SafeConnect doesn't monitor, collect or store any data about any web sites visited. The college only records which network address was assigned to each user who logs onto the network and how long they used the assigned network address so it can address any reported problems.