Customer Service

Course Outline
Credits: 3
Presents an overview of the role of business in society. Topics include the historical perspective, the economy, global dimensions of business, ethics and social responsibility, and the various forms of business organizations. Various disciplines of business (accounting, finance, information systems, marketing, operations, etc.) are also introduced in the overall context of the enterprise.

Prerequisites: None
Corequisites: None
Future Offering:

• Summer 2022
• Fall 2022
• Spring 2023
• Fall 2023

Course Outline
Credits: 3
Defines customer service and demonstrates the importance of delivering effective customer service. Topics covered include the financial impact of customer service delivery, skills for developing customer service over the phone, in person, in writing, and electronically. Experiential exercises promote skills for assessing customer service and handling escalated situations.

Prerequisites: None
Corequisites: None
Future Offering:

• Summer 2022
• Fall 2022
• Spring 2023

Human Relations in Business
Course Outline
Credits: 3
Examines human behavior and interaction in the organization. Emphasis is placed on developing more productive working relationships, and achieving desired results. Topics include: employer/employee relations, communication techniques, conflict management, work force diversity, and developing and managing effective teams, motivation, training, and development, talent management, developing leaders, and performance management.

Prerequisites: None
Corequisites: None
Future Offering:

• Summer 2022
• Fall 2022
• Spring 2023
• Fall 2023

Principles of Management
Course Outline
Credits: 3
Studies management's role in helping organizations establish and achieve their mission and goals. Assists individuals in developing the skills needed to become successful practicing managers in today's society. Major areas of focus include the historical functions of management (planning, organizing, leading and controlling) as well as emerging ideas and practices that are transforming management and leadership in modern organizations.

Prerequisites: None
Corequisites: None
Future Offering:

• Summer 2022
• Fall 2022
• Spring 2023
• Summer 2023
• Fall 2023
• Spring 2024

Course Outline
Credits: 3
Provides students with the tools needed to manage customer service in any environment. Topics covered include call center management, sales force management, techniques for handling escalated situations, and selecting, hiring and supervising customer service representatives. Prerequisites: BUS 1103 or permission of instructor

Prerequisites: None
Corequisites: None
Future Offering:

• Summer 2022
• Fall 2022
• Spring 2023