Information Technology Careers

Information Technology Support

A.A.S.

The 60-credit Information Technology Support A.A.S. degree program trains you for jobs that deliver technical support to computer users, including hardware and software installation. Coursework provides experiences and instruction in communication and problem-solving skills as well as technical training with hardware, software, operating systems, applications software, security, and computer network operations.

We designed this program to prepare you to select, maintain, configure, and oversee installation of business-oriented personal computers and software. You’ll also be equipped to support and train users. The training you receive prepares you to earn the following IT industry certifications: CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, and Cisco Cyber Operations Associate.

As a student in this A.A.S. degree program, you will complete the Information Technology Support Curriculum (44 credits) and the General Education Curriculum (16 credits) for a credit total of 60.

Important Note: Many courses in Information Technology & Careers ( ITC) degree programs have prerequisites that limit the maximum number of technical courses you can take in any one semester.

To ensure your timely graduation, appropriate course loads, and the correct mix of technical and liberal arts courses, you are strongly encouraged to meet with an academic advisor, counselor, and/or ITC faculty member to determine a degree plan before registering for classes.

Full-time schedule recommendation

See how to schedule your classes each semester to complete your degree in two years.

Full-Time Recommended Course of Study

2022-2023 Required Courses

Information Technology Support Curriculum

Course # Course Name Credit(s)
ITC 1000
Computer Careers
1

Course Outline
Credits: 1
Introduce the wide variety of jobs available in computing and information technology. Includes discussion of educational requirements, work environments and typical positions for many careers including programmers, developers, network administrators, systems administrators, security analysts, information technology managers and others. Students will develop a plan of study for their career of interest. Recommended for students considering a career related to computers and information technology.

Prerequisites: None
Corequisites: None
Future Offering:

  • Fall 2022

ITC 1200
Cybersecurity Essentials
2

Course Outline
Credits: 2
Explores the characteristics and tactics used by cyber criminals as well as the technologies, products, and procedures used to combat cybercrime. The curriculum also allows the exploration of the cybersecurity field, how it relates to information and network security, and introduces students to the characteristics of common attacks and security principles. Course Note: The prerequisite for this course will be waived upon proof of passing a digital literacy placement test, contact instructor for details.

Prerequisites:

  • CIS 0090 Digital Literacy
  • ITC 0090 Digital Literacy

Corequisites: None
Future Offering:
  • Fall 2022

ITC 2810
Cisco CyberOps Associate
3

Course Outline
Credits: 3
Provides an introduction to the knowledge and skills used by security analysts working on a Security Operations Centers (SOC) team. These teams keep a vigilant eye on security systems, protecting their organizations by monitoring, detecting, investigating, analyzing, and responding to cybersecurity threats and events. This course is designed to prepare you for the Cisco Certified CyberOps Associate industry certification exam.

Prerequisites:

  • CNT 2300 PC Hardware and Software (A+)
  • ITC 1480 Linux Essentials
  • ITC 2000 PC Hardware and Software (A+)

Corequisites: None
Future Offering: None

ITC 1400
IT Fundamentals
3

Course Outline
Credits: 3
Examines the foundational concepts of information technology including identifying and explaining computer components, installing software, establishing network connectivity and preventing security risks. This course assists students in preparing for the CompTIA IT Fundamentals certification.

Prerequisites: None
Corequisites: None
Future Offering:

  • Fall 2022
  • Spring 2023

ITC 1480
Linux Essentials
3

Course Outline
Credits: 3
Covers the fundamentals of the Linux operating system, command line interface, and essential open source software concepts. This course is designed for students new to Linux and takes a hands-on approach to exploring the day-to-day operation of a command line Linux system and is aligned to the LPIC Linux Essentials industry certification. Course Note: Contact department or instructor about how to complete free pre-requisite 8-hour self-study course before beginning this course.

Prerequisites: None
Corequisites: None
Future Offering: None

ITC 2000
PC Hardware and Software (A+)
3

Course Outline
Credits: 3
Presents an in-depth exposure to computer hardware and operating systems. Students learn the functionality of hardware and software components as well as suggested best practices in maintenance and safety issues. Students learn how to assemble and configure a computer, install operating systems and software, and troubleshoot hardware and software problems. This course helps students prepare for CompTIA's A+ certification exam, which covers the knowledge and skills essential for becoming a successful computer technician. Prerequisites: Placement into ENG 1108 or completion of both ENG 0099 and READ 0093/0094 with a grade of C or higher.

Prerequisites:


Corequisites: None
Future Offering:
  • Fall 2022

ITC 2100
IT Career Success Skills and Strategies
2

Course Outline
Credits: 2
Prepares information technology (IT) students to enter the IT job market or successfully transition into a new career in the IT field. Students will learn effective IT job search skills as well as strategies that will serve to enhance their IT careers once they have obtained employment.

Prerequisites: None
Corequisites: None
Future Offering: None

ITC 2189
Information Technology Careers Internship
3

Course Outline
Credits: 3
Provides a supervised work experience utilizing and extending the skills learned in ITC Information Technology Careers courses. The experience is intended to result in new learning and increased capabilities for the intern and the completion of authentic work for the sponsoring organization. Internships may be arranged upon the mutual agreement of the student, instructor and sponsoring organization. Internship depends on student qualifications and a successful interview for a particular position. Interns are required to abide by all policies governing employees and meet expectations of regular employment. Prereq: Permission of instructor, available position, approval of sponsor.

Prerequisites: None
Corequisites: None
Future Offering:

  • Fall 2022

ITC 2410
Windows 10 Client Administration
3

Course Outline
Credits: 3
Learn how to support and configure Windows 10 desktops in an enterprise environment. Students will develop skills that include learning how to install, customize, and update the Windows 10 operating system. Key concepts include managing storage, files, and devices as well as how to configure network connectivity for Windows 10. Students will also learn how to secure the Windows 10 OS and protect data on the device. Finally, students will learn how to manage and troubleshoot Windows 10. This class helps prepare you for the Microsoft MD-100 industry exam.

Prerequisites:


Corequisites: None
Future Offering:
  • Fall 2022

ITC 2420
Managing Modern Desktops
3

Course Outline
Credits: 3
Learn how to plan and implement an operating system deployment strategy using modern deployment methods, as well as how to implement an update strategy. Students will be introduced to key components of modern management and co-management strategies for desktop computing. This course also discusses security in modern management including authentication, identities, access, and compliance policies. Key technologies will include Azure Active Directory, Azure Information Protection, Microsoft Intune, and Windows Defender Advanced Threat Protection, as well as how to leverage them to protect devices and data. This class helps prepare you for the Microsoft MD-101 industry exam.

Prerequisites:

  • ITC 2000 PC Hardware and Software (A+)
  • ITC 2410 Windows 10 Client Administration

Corequisites: None
Future Offering:
  • Fall 2022

ITC 2430
Windows Server Hybrid Core Infrastructure
3

Course Outline
Credits: 3
Provides students with the skills and knowledge needed to install and configure basic Windows Server technologies. Topics include Windows Server installation, configuration, PowerShell, Hyper-V, Active Directory, file and folder permissions, printing, and data storage. Students will also configure and manage network and remote access technologies including DNS, DHCP, VPNs, Remote Desktop Services as well as web services and cloud technologies. Finally, the course will cover group policy, certificates, firewalls, update deployment, and server monitoring.

Prerequisites:

  • CIS 1400 Windows Operating Systems Fundamentals
  • ITC 1400 IT Fundamentals

Corequisites: None
Future Offering: None

ITC 2440
Configuring Windows Server Hybrid Advanced Services
3

Course Outline
Credits: 3
Covers the central elements of Microsoft 365 enterprise administration ? Microsoft 365 tenant and service management, Microsoft 365 identity and role management, and Microsoft 365 workload and application management. Students will learn about the planning and configuration of a Microsoft 365 tenant and sevices, including subscription options, component services, user accounts and licenses, and security groups. The course also covers Azure AD identity management, synchronization with Azure AD Connect, user roles and rights, and a look at authentication including multi-factor authentication. Finally, students will learn about Microsoft 365 workloads and applications including migration strategies, Microsoft Office software downloads, and Microsoft 365 application deployment and updating. This class helps prepare you for the Microsoft MS-100 industry exam

Prerequisites:

  • CNT 2452 Windows OS And Application Support
  • ITC 2410 Windows 10 Client Administration
  • ITC 2420 Managing Modern Desktops
  • ITC 2430 Windows Server Hybrid Core Infrastructure

Corequisites: None
Future Offering: None

ITC 2480
Administering Linux Servers
3

Course Outline
Credits: 3
Covers the installation, configuration and maintenance of Linux systems with an emphasis on server administration. A major focus of this course is learning the Linux command line interface for system administration tasks. Other topics involve providing network services such as routing, firewalls, DNS, DHCP, file, web, and email servers to network clients. Prerequisites: ITC 1480 or Linux Essentials Certificate (see course notes). Placement into ENG 1108 or completion of both ENG 0099 and READ 0093/0094 with a grade of C or higher.

Prerequisites:


Corequisites: None
Future Offering:
  • Fall 2022

ITC 2516
Intro to Networks and Switching, Routing, and Wireless Essentials (CCNA1/2)
6

Course Outline
Credits: 6
Introduces the architecture, structure, functions, components, and models of the Internet and other computer networks as well as the implementation of basic enterprise routing, switching, and wireless technologies. The fundamentals of IP addressing, Ethernet, router, switch, and wireless configuration are practiced through hands-on lab work. By the end of this course, students will be able to configure and troubleshoot routers and switches and resolve common issues with VLANs, Spanning-Tree, EtherChannel, Wireless LANs, DHCP, SLAAC, static IP routes, and first-hop redundancy protocols. Course Note: The prerequisite for this course can be waived upon proof of passing an IT fundamentals examination administered by the department. Contact the instructor or department for more information.

Prerequisites:


Corequisites: None
Future Offering:
  • Fall 2022

ITC 2900
Information Technology Careers Capstone
3

Course Outline
Credits: 3
Provides students an opportunity to work with an inside or outside organization in a team environment on a course-long project. Focuses on concepts of problem identification, brainstorming, design, problem solving, teamwork, creativity and evaluation. Present findings in oral and written formats to faculty and industry representatives. This course integrates knowledge and skills attained throughout the Information Technology Careers programs and should be taken your final semester. Pre-requisites: ITC 2430, ITC 2480.

Prerequisites:

  • ITC 2430 Windows Server Hybrid Core Infrastructure
  • ITC 2480 Administering Linux Servers
  • ITC 2516 Intro to Networks and Switching, Routing, and Wireless Essentials (CCNA1/2)

Corequisites: None
Future Offering: None

Total Credits in Information Technology Support Curriculum 44

General Education Curriculum

Course # Course Name Credit(s)
ENG 1108
Writing And Research Skills
4

Course Outline
Credits: 4
MNTC Goal Areas: 01, 02
Provides instruction and practice in reading, researching, and writing for college. Prerequisites: Recommended by Accuplacer assessment or grade of C or higher in READ 93/94 and ENG/EAP 99.

Prerequisites:


Corequisites: None
Future Offering:
  • Fall 2022

COMM 1100
COMM 1110
COMM 2230
COMM 2240
Interpersonal Communication    OR

Public Speaking    OR

Small Group Communication    OR

Intercultural Communication
3

Interpersonal Communication
Course Outline
Credits: 3
MNTC Goal Areas: 01, 07
Is a course that helps students recognize that we live and work in relationship with others and must communicate effectively with them to achieve our goals. This class helps students acquire the skills to effectively communicate with family members, intimate others, co-workers, friends, and acquaintances. After reviewing relevant interpersonal theory, students will examine and identify their own communication attitudes and behaviors. Students will also learn and apply techniques for improving communication in their relationships through active practice. Students will participate in multiple activities, both in and outside the classroom setting, to build their interpersonal communication skills. This course is open to all students and meets the Minnesota Professional Educator Licensing and Standards Board (PELSB) 8710.2000, Subp. 7, Standard 6C, D, F, & G.

Prerequisites: None
Corequisites: None
Future Offering:

  • Fall 2022
  • Spring 2023

Public Speaking
Course Outline
Credits: 3
MNTC Goal Areas: 01, 02
Is the introductory study of the theory and practice of public speaking. Public presentation skills are required for individuals to be successful in our workplaces, communities and many other contexts in today's society. Students will learn about the different types of public speeches commonly encountered and learn how to research, organize and write their ideas into clear and understandable forms of public communication. Students will also practice the delivery skills needed to present ideas effectively. Students will be required to speak and participate often and will also be required to present their speeches in a classroom setting with an audience of their peers and an instructor.

Prerequisites: None
Corequisites: None
Future Offering:

  • Fall 2022
  • Spring 2023

Small Group Communication
Course Outline
Credits: 3
MNTC Goal Areas: 01, 02
Introduces students to the practice and theory of communicating in small group settings. Working in groups is an integral part of living in today's society. Community and workplace situations require us to be able to lead, participate, and follow effectively. Participating in this course will assist students in developing the leadership, conflict management, problem solving and discussion skills necessary to function in group settings. Students will apply small group communication theory in small, task-oriented groups and develop presentation skills to showcase their understanding of what it means to be an effective group member. Evaluating the effectiveness of their own and others' group communication behaviors is also required.

Prerequisites: None
Corequisites: None
Future Offering:

  • Fall 2022
  • Spring 2023

Intercultural Communication
Course Outline
Credits: 3
MNTC Goal Areas: 05, 08
Explores factors that influence communication between individuals of different cultures. In our global society we are increasingly called upon to communicate in a variety of intercultural contexts. Students will develop an understanding of the relationship between cultural orientation and communication behaviors. Identifying their own cultural biases and assumptions will help students increase their awareness and tolerance of individual and group differences. Students will learn to demonstrate cultural sensitivity in interpersonal contacts and identify skills for interacting with people from culture groups other than their own. Students may not earn credit for both COMM 1114 and COMM 2240.

Prerequisites: None
Corequisites: None
Future Offering:

  • Fall 2022
  • Spring 2023

General Education Credits (MnTC Goal 4)    OR

General Education Credits (MnTC Goal 3)
with lab
3

General Education Credits (MnTC Goal 4)


Prerequisites: None
Corequisites: None
Future Offering: None

General Education Credits (MnTC Goal 3)


Prerequisites: None
Corequisites: None
Future Offering: None

General Education Credits (MnTC Goal 5)
3



Prerequisites: None
Corequisites: None
Future Offering: None

General Education Credits (MnTC Goal 6)
3



Prerequisites: None
Corequisites: None
Future Offering: None

Total Credits in General Education Curriculum 16
Total Credits: 60
‡ Select General Education electives from specified MnTC goal area or from any MnTC goals if none specified.