Information Technology Careers

I.T. Helpdesk and Cybersecurity Operations

Certificate

The 18-credit I.T. Helpdesk and Cybersecurity Operations certificate program provides you with the knowledge and skills you need for employment in entry-level IT positions that support security operations center and technology end-users

You will learn the essential components and function of hardware and software systems used in modern businesses as well as analysis techniques used in security operations centers. Courses in this certificate help prepare you for the CompTIA IT Fundamentals, CompTIA A+, LPI Linux Essentials, Cisco CyberOps Associate, and Microsoft Windows 10 industry certifications.

2022-2023 Required Courses

Core Curriculum

Course # Course Name Credit(s)
ITC 1000
Computer Careers
1

Course Outline
Credits: 1
Introduce the wide variety of jobs available in computing and information technology. Includes discussion of educational requirements, work environments and typical positions for many careers including programmers, developers, network administrators, systems administrators, security analysts, information technology managers and others. Students will develop a plan of study for their career of interest. Recommended for students considering a career related to computers and information technology.

Prerequisites: None
Corequisites: None
Future Offering:

  • Fall 2022

ITC 1200
Cybersecurity Essentials
2

Course Outline
Credits: 2
Explores the characteristics and tactics used by cyber criminals as well as the technologies, products, and procedures used to combat cybercrime. The curriculum also allows the exploration of the cybersecurity field, how it relates to information and network security, and introduces students to the characteristics of common attacks and security principles. Course Note: The prerequisite for this course will be waived upon proof of passing a digital literacy placement test, contact instructor for details.

Prerequisites:

  • CIS 0090 Digital Literacy
  • ITC 0090 Digital Literacy

Corequisites: None
Future Offering:
  • Fall 2022

ITC 1400
IT Fundamentals
3

Course Outline
Credits: 3
Examines the foundational concepts of information technology including identifying and explaining computer components, installing software, establishing network connectivity and preventing security risks. This course assists students determine if information technology is the right career path and in preparing for the CompTIA IT Fundamentals+ certification.

Prerequisites: None
Corequisites: None
Future Offering:

  • Fall 2022
  • Spring 2023

ITC 1480
Linux Essentials
3

Course Outline
Credits: 3
Covers the fundamentals of the Linux operating system, command line interface, and essential open source software concepts. This course is designed for students new to Linux and takes a hands-on approach to exploring the day-to-day operation of a command line Linux system and is aligned to the LPIC Linux Essentials industry certification.

Prerequisites: None
Corequisites: None
Future Offering: None

ITC 2000
PC Hardware and Software (A+)
3

Course Outline
Credits: 3
Presents an in-depth exposure to computer hardware and operating systems. Students learn the functionality of hardware and software components as well as suggested best practices in maintenance and safety issues. Students learn how to assemble and configure a computer, install operating systems and software, and troubleshoot hardware and software problems. This course helps students prepare for CompTIA's A+ certification exam, which covers the knowledge and skills essential for becoming a successful computer technician. Prerequisites: Placement into ENG 1108 or completion of both ENG 0099 and READ 0093/0094 with a grade of C or higher.

Prerequisites:


Corequisites: None
Future Offering:
  • Fall 2022

ITC 2410
Windows 10 Client Administration
3

Course Outline
Credits: 3
Learn how to support and configure Windows 10 desktops in an enterprise environment. Students will develop skills that include learning how to install, customize, and update the Windows 10 operating system. Key concepts include managing storage, files, and devices as well as how to configure network connectivity for Windows 10. Students will also learn how to secure the Windows 10 OS and protect data on the device. Finally, students will learn how to manage and troubleshoot Windows 10. This class helps prepare you for the Microsoft MD-100 industry exam.

Prerequisites:


Corequisites: None
Future Offering:
  • Fall 2022

ITC 2810
Cisco CyberOps Associate
3

Course Outline
Credits: 3
Provides an introduction to the knowledge and skills used by security analysts working on a Security Operations Centers (SOC) team. These teams keep a vigilant eye on security systems, protecting their organizations by monitoring, detecting, investigating, analyzing, and responding to cybersecurity threats and events. This course is designed to prepare you for the Cisco Certified CyberOps Associate industry certification exam.

Prerequisites:

  • CNT 2300 PC Hardware and Software (A+)
  • ITC 1480 Linux Essentials
  • ITC 2000 PC Hardware and Software (A+)

Corequisites: None
Future Offering: None

Total Credits in Core Curriculum 18